Terms of Service

Last updated: July 12, 2026 · Effective date: April 10, 2026

        Summary: ResponsePro provides automated lead response and call tracking technology to businesses. You are responsible for ensuring your use of SMS features complies with TCPA and all applicable laws. We do not guarantee lead conversion results.
      

1. Agreement to Terms

These services are provided by ResponsePro LLC ("ResponsePro," "we," "us," or "Company"). By submitting the ResponsePro onboarding form, paying for a subscription, or using any ResponsePro service, you ("Client") agree to these Terms of Service ("Terms") between you and ResponsePro LLC. These Terms govern your access to and use of our software, dashboard, SMS systems, and related services.

Your subscription is governed by the signed Service Agreement you executed via Dropbox Sign at signup. These Terms of Service and our Privacy Policy are incorporated by reference into that Agreement and do not modify, expand, or limit its terms. In the event of any conflict between these Terms and your signed Service Agreement, the signed Service Agreement controls.

2. Description of Services

We provide technology services including:

Automated SMS response systems triggered by inbound lead form submissions and webhooks (Core and Pro)
Missed-call SMS recovery via Telnyx telephony (Core and Pro, where configured)
Voice AI call answering, qualifying questions, and call logging (Pro plan only, rolling out; does not book or schedule appointments)
Lead analytics and performance dashboards
Call tracking and KPI reporting
Cloudflare Worker edge intake and server-side automation

Services are provided on a monthly subscription basis as described on our pricing page and your signed agreement.

3. Subscription & Billing

Subscriptions are billed monthly on a month-to-month basis. There is no setup fee. Monthly fees are as follows: Core ($179/mo), Pro ($479/mo), plus applicable taxes. Fees are non-refundable except as required by law. We reserve the right to update pricing with 30 days written notice. Failure to pay may result in service suspension.

4. Client Responsibilities & TCPA Compliance

This section is critical. By using our SMS features, you represent, warrant, and agree that:

Initial response (Step 1) — sent immediately after a lead form submission or webhook intake (and, on Core or Pro where missed-call recovery is configured, after a missed inbound call) — is transactional in nature and requires at minimum prior express consent, which is satisfied when a lead submits a form or initiates contact in a way that reasonably expects a reply. Step 1 is not part of the follow-up sequence.
Follow-up sequences (2 messages on Core, 4 on Pro, sent after the initial instant response) constitute marketing messages under the FCC's interpretation of the TCPA and require prior express written consent. You are responsible for ensuring your lead capture forms include TCPA-compliant opt-in language that clearly discloses recurring automated marketing text messages before any lead enters a follow-up sequence.
Missed-call SMS — where configured on Core or Pro, automated missed-call text-back messages must be purely informational or transactional unless the caller has provided prior express written consent for marketing content.
Pro — Voice AI Assistant (rolling out) — on the Pro plan, inbound calls may be answered by an automated AI assistant that may record and transcribe calls as this feature rolls out. You are responsible for compliance with applicable one-party and two-party recording consent laws. The assistant is not an emergency dispatch system.
You maintain records of all opt-in consents and will provide them to us upon request.
You will promptly honor all opt-out (STOP) requests. Our system automatically processes STOP replies.
You will not use our system to contact individuals who have opted out.
You will comply with all applicable federal, state, and local laws governing automated communications, including the TCPA, CAN-SPAM, and applicable state laws.
You are solely responsible for the content of any custom SMS wording you submit at onboarding (Pro plan).
You will provide us with the URL of your lead opt-in form upon request for compliance verification.

You agree to indemnify and hold ResponsePro LLC harmless from any TCPA violations, fines, penalties, or claims arising from your failure to maintain proper opt-in records or compliant messaging practices.

SMS Communications Carve-Out

By providing a phone number and checking the SMS consent box on any lead capture form powered by ResponsePro, the end user agrees to receive automated text messages from your business via ResponsePro. Message frequency varies. Message and data rates may apply. Giving consent is not a condition of purchase. End users may reply STOP to unsubscribe at any time or HELP for assistance. Carriers are not liable for delayed or undelivered messages. You are responsible for ensuring this disclosure is clearly visible on your lead capture forms before any phone number field.

5. Prohibited Uses

You may not use ResponsePro to:

Send unsolicited messages to individuals who have not opted in
Harass, threaten, or deceive message recipients
Send messages that violate CAN-SPAM, TCPA, or any applicable law
Attempt to reverse-engineer, copy, or resell our platform
Share dashboard access credentials with unauthorized parties
Use the service for any illegal purpose

6. Service Uptime & Support

We target 99% uptime for our API and dashboard services but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible. Support is provided via email at support@responsepro.app. We are not responsible for downtime caused by Telnyx, Cloudflare, Render, or other third-party providers.

7. Data & Confidentiality

All client data is isolated by client_id. We do not share your data between clients or with third parties except as described in our Privacy Policy. You retain ownership of your business data. We retain the right to use anonymized, aggregated performance data to improve our services.

8. Limitation of Liability

To the maximum extent permitted by law, ResponsePro LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or revenue, arising from your use of or inability to use our services. Our total liability to you for any claim shall not exceed the greater of (a) the fees paid by you in the two (2) months preceding the claim, or (b) USD $500.

9. No Guarantee of Results

We do not guarantee any specific lead conversion rates, revenue outcomes, or business results. Our system automates lead response; actual outcomes depend on factors outside our control including your sales process, market conditions, and lead quality.

10. Termination

Either party may terminate the service agreement with 30 days written notice. We may terminate immediately for material breach of these Terms, including TCPA violations. Upon termination, your lead and business data will be deleted within thirty (30) days of a verified written deletion request, as described in our Privacy Policy. Consent records are retained separately for five (5) years per our Privacy Policy and are not deleted upon termination or client request during that period. You are responsible for exporting any data you need before termination.

11. Changes to Terms

We may update these Terms with 30 days written notice to active clients. Continued use after the effective date constitutes acceptance.

12. Governing Law & Disputes

These Terms are governed by the laws of the Commonwealth of Virginia. Disputes are resolved through the binding arbitration provisions in your signed Service Agreement, including its AAA arbitration process, class action waiver, and informal resolution requirements. In the event of any conflict, the signed Service Agreement controls. Either party may seek injunctive relief in any court of competent jurisdiction to prevent irreparable harm.

13. Contact

Questions about these Terms — contact ResponsePro LLC: